Customer Service for Law Practice - Helprace
Benefits of using Helprace legal customer service software:
Start using a purpose-built legal customer service app
The legal system is tied into many businesses and business related activities nation-wide. Helprace legal customer service software suite allows your law practice to spearhead a new type of legal customer service and increase your client base.
One requirement for the legal system is that it's there to improve trust for your agents. As a result, there should ample tools available to users that showcase that trust.
By building a community of questions, answers, ideas and discussions around concerns in your legal industry, your customers will see a service that truly adds value to them. Soon, they will be compelled to stay and take advantage of that. Since the majority of legal associations in US (and abroad) recommend a free consultation period for 30 minutes to an hour, wouldn't it be great to offer a place for like-minded individuals to communicate between each other? When you give people the power to comment, vote and subscribe to discussions important to them - they will stick around.
Helprace implements self-service for your legal customer service
It's not enough to just build up a community around your legal service. Smart community managers know that content must be easily accessible through Google's results pages and should be easily shareable on social media. Helprace does all of that - and, since it saves the title of the topic in the URL of the page, it's easy to propagate this content through online channels.
Whether your law practice is big or small, you offer some type of legal customer service in order to build new ones or maintain existing client relationships. How do you know your existing legal customer service is good enough? With Helprace, your helpdesk is linked to the community and knowledge base so that your agents don’t do much to keep support levels at the top.
Lastly, there's no reason to worry about maintenance, upgrades or scaling as Helprace is hosted on secure cloud servers. This means that you can focus on offering legal advice instead of micromanaging staff and worrying about your support system.
Your legal customer service and case management
If you're using email or a simple help desk system to manage cases at your legal practice, you may be losing tons of money. First of all, there's little of collaboration tools such assigning tickets to other agents or working behind the scenes. There are no workflow improvements such as sorting, escalating, tagging or even setting agreements to alert you of important requests.
There are times when your clients need inputs from numerous specialists in your practice to provide professionalism and speedy service. At Helprace, it’s our job to make sure your legal customer service is running smoothly and your clients are always satisfied! Why not take a look at our tour and see how your law practice can benefit from a dedicated software suite from Helprace?