Customer Support for Insurance - Helprace
Your insurance policies need insurance customer support
There are many insurance sectors out there. Home insurance, health insurance, auto and travel insurance. When claims arise and questions begin flowing in, they need to be dealt with swiftly and accurately. It can be a daunting task and Helprace insurance customer support is designed to make it all easy.
In the end, insurance providers must be able to support customers by means of multi-channel engagement. That is, the help desk system should be integrated with a self-service system and feedback community so that users are able to receive questions in the same channel they requested it - in record time. Helprace solves this by means of Instant Answers and Search Suggestions in the support portal. Aggregating related topics for easy self-service, this minimizes the number of clicks a user has to make in order to get to the answer.
SEO-friendly pages in your portal also list every single topic in search engine results, so that when a similar-sounding query is submitted in Google, your insurance website will pop right up. This serves a dual purpose: give customers the most relevant answer to their question and place your insurance business within sights for potential customers.
Using a proper insurance customer support software
You should consider support software such as the one produced by Helprace: It contains everything to host your self-service documentation, agent productivity and workflow management tools that vastly speed up your support process. The three support components, dubbed Ticketing System, Knowledge Base and Customer Community can be enabled or disabled to suit the needs of your business.
Furthermore, there are many customization options for both the admin panel and the support portal: You're able to set logos, domains, as well as the look and feel of your support portal homepage or space pages. In addition, the help desk system features filters (also known as views) including tags which can be used to categorize every agent's admin panel.
We all know it pays to be on top of your claims and applications. No matter what insurance sector you’re in, a client can’t wait days. Sometimes still, they can’t visit your physical location at all to sign up for a policy. Supporting your insurance customer support process will build trust and client retention necessary to succeed in the insurance customer support business.
Giving Helprace insurance customer support a try
The modern customer uses social media, social engagement and search engines to find what they need. A solid community with an active user base that’s also engaging a knowledge base will place your insurance business at the top of search engine searches. As a result, Helprace insurance customer support keeps your insurance business in a constant growth cycle.
Your insurance customer support software is built to streamline everything related to good customer service. Why not take a look at our tour and consider giving Helprace insurance customer support a free try as well?