Create Multiple Public or
Private Web Portals


Gather Feedback
Anywhere on Your Site


Collect Ideas
from Phone Calls

Identify, Evaluate & Follow Up

Idea Management at Every Idea Stage

  • New

    Recently added idea unaddressed by product team

  • Under Review

    Idea is worth pursuing, but no decision has been made

  • Planned

    Product plan created and progress timeline established

  • Started

    Work started and release slated by certain time period

  • Completed

    Feedback has been put into place and fully implemented

Idea Management at Every Idea Stage

User Voice Without the Noise

Get More Control Over Customer Interactions

  • Hassle Free Posting

    Allow users to suggest ideas without the need to register or log in

  • Duplicate Detection

    Similar content finder for teams to detect and merge duplicates

  • Vote Limits

    Specify how many times users can cast their votes

  • Close to Comments

    Lock resolved discussions automatically or disable comments when needed

  • Moderation

    Approve posts before they go live or review them afterwards

Make Helprace Your Own

Collaborate During the Life Cycle

Foster Discussions Between Teams and Customers

  • Set Status

    Update and inform customers of your roadmap

  • Vote

    Vote for an important topic or helpful answer

  • Show Related Topics

    Similar posts keep the answer within reach

  • Follow Discussions

    Subscribe to topic updates that matter to you

  • Share with Others

    Share topics on social media or by email

  • Mark Best Reply

    Pin the best answer to the top of the discussion

  • Discuss

    Talk to prospects, customers and team members

Engage and Collaborate Foster Discussions Between Teams and Customers

Share Plans, Progress Updates

Let Them Know They Are Being Heard

Display to-dos, track status with Accepted Ideas
Post company news, blog posts with Updates

Boost Team Productivity

Powerful Idea Management Tools

  • Multiple Voting Options

    Incremental voting, vote limiting and vote locking

  • Actions on Behalf of Users

    Post and vote on behalf of those that don't have time to participate

  • Merge Ideas Together

    Merge duplicates & combine discussions into one

  • Activity Stream

    Catch everything that happens within your community

  • Topic Linking

    Easily link to content in tickets, articles and other topics

Powerful Idea Management Tools

Make Helprace Your Own

  • Don't Hold Back

    Share all types of graphics, code snippets and videos in discussions

  • Change the Layout

    Customize the header, footer and CSS of your idea forum

  • Multiple Forums

    Create discussion boards to accommodate multiple products or departments

  • Private Forums

    Make your entire community private or restrict access to specific forums

  • Multiple Languages

    Create your idea forum in any language

  • Custom Domain

    Make your brand stand out. Assign a custom domain alias to your idea forum

Make Helprace Your Own

Teams, User Groups and Organizations

  • User Groups

    Engage with advocates, target users for beta testing and invite feedback from the most valuable customers

  • Team Access

    Capture internal feedback offered by your team and perform a peer review of ideas in a few clicks

  • Organizations

    Gather suggestions from users of a specific organization or affiliation

Teams, User Groups and Organizations Helprace Teams, User Groups and Organizations

Works on All Devices

Works on All Devices

We're Not Done Yet!

You Might Like These Too

  • Convert Topics

    Move community topics to other feedback types and categories

  • Categories

    Organize and divide your community up for more specific discussions

  • Agent Collision Detection

    Avoid overwrites and duplicate submissions by team members

  • Crowdsource Your Support

    Let customers help each other and reduce support loads for your team

  • Search Suggestions

    Search hints and suggestions retrieve content from across your Helprace

  • Feedback Widget

    A tab on your website for customers to search for articles and provide feedback

  • SSO

    Integrate Helprace with the sign in system of your app or website

  • Developer API

    Integrate your community with your website or app using Helprace REST API

  • Webhooks

    Relay data to your system. Call a script on your server during events in Helprace

+ 100s more features

Awesome Customer Service in Every Industry

Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.

Looking for More?

Learn more about our other solutions and apps

Idea Lab Software