Improved Teamwork, Effortless Ticketing

  • Saved Replies

    Fire off repeat tickets easily with canned responses

  • Internal Notes

    Leave private notes in tickets to communicate internally

  • Ticket Assignment

    Delegate or auto-assign tickets to the right person

  • Collision Detection

    Know when you're in a ticket others are working on

  • Tags

    Organize, manage and route tickets with tags

A Powerful Productivity Tool for Your Team Helprace Know All About Your Customers

Know All About Your Customers

  • Customer Profiles

    All the necessary customer information in one place

  • Contact Cloud

    Pull publicly available data about your customers

  • Profile Notes

    Add secret notes to customer profiles

  • Satisfaction

    Uncover customer sentiment with satisfaction scores

  • Previous Interactions

    Always be aware of the customer's recent activity

  • Custom Apps

    Show info from your CRM, shopping cart or website

Know All About Your Customers Know All About Your Customers

Make the Most of Self-Service

Show related topics in contact form

Show Suggested Articles to Customers and Agents
Show Suggested Articles to Customers and Agents

Say No to Boring, Repetitive Tasks

Automate the Routine

  • Instant Rules

    Notify users, update ticket fields, route new tickets when certain condition are met

  • Time Based Rules

    Run time-based actions: send reminders or reopen an unanswered ticket

  • Macros

    Update multiple ticket properties with a single click

Automate the Routine

Teams, User Groups and Organizations

  • Agent Roles

    Promote or demote staff members to different roles for the right permission levels in your help desk

  • Ticket Routing

    Route tickets to the right team automatically based on sender's user group, organization or other attributes

  • Auto-assign Tickets Within a Team

    Assign tickets automatically within a team, either to least busy agents or in a circular (round robin) fashion

  • Shared Tickets Within Organizations

    Allow users from the same organization to view or respond to each other's tickets in the user portal

Teams, User Groups and Organizations

Know the Heart Rate of Your Help Desk

Meaningful Reports & Insights


Ticket Reports
Productivity Reports
Happiness Reports
Team Reports

We're Not Done Yet!

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  • Multiple Mailboxes

    Manage emails as a team. Work across departments from one account

  • Smart Folders

    Organize tickets into custom lists that update in real time

  • Reminders (Snooze)

    Have tickets reopen automatically at a specified time in the future

  • Custom Fields

    Set up fields to store custom data for each ticket

  • Phone Tickets

    Save telephone conversations or create new users without knowing their email

  • Feedback Widget

    A tab on your website for customers to search for articles and provide feedback

  • Activity Log

    Track everything that happens in a ticket: state changes, workflows, notifications and more

  • Custom SMTP

    Send emails via your own SMTP server if required

  • SSO

    Integrate Helprace with the sign in system of your app or website

  • Developer API

    Integrate your helpdesk with your website or app using Helprace REST API

  • Webhooks

    Relay data to your system. Call a script on your server during events in Helprace

  • Email Commands

    Respond to tickets via your email app. Set properties with #commands

+ 100s more features

Awesome Customer Service in Every Industry

Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.

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