Customer Support for Game Development - Helprace
Wow your customers with game development customer support
When a difficult problem arises, you may have to invite some agents into the discussion. Instead of having them all shoot off emails to your users, you can now send private messages to agents in regards to tickets, maintaining a game development customer support only Helprace can offer.
Helprace also allows you to maintain a library of answers with a comprehensive knowledge base. When customers have a question, they are pointed to the right direction with Instant Answers - an aggregate of similar-sounding queries taken across all channels. Every page in Helprace also has a list of similar articles in the sidebar, helping users get to their answer with the minimum amount of clicks.
One of the selling points of Helprace is built-in SEO optimization for pages. Every page's URL is formatted around its topic title, meaning that every time a user searches for a similar request, that particular post shows up in search results. All this propagates your page through search engines which keeps your game visible and talked about.
One game development customer support software for all your needs
Keep game development customer support in one place without having to juggle programs, websites and phone lines. Whether you're staying on top of new requests, need to keep tabs on the knowledge base or community, you can access it through your Helprace game development customer support interface.
Helprace is your all-in-one support solution, helping you to offer support through ticketing, knowledge base and the customer feedback community. There are further customization options when it comes to exactly what channels you'd like to enable, whether you'd like to keep just the ticketing system or turn your portal into an internal knowledge base. Regardless of your application and the level of customer engagement you'd like to offer, Helprace got you covered.
For example, instead of using Helprace as a ticketing system, you can use it as an internal bug tracker and a public idea lab. Then, with a single click - you can make your bug tracker public, too. In short, Helprace is large but at the same time agile enough to adapt with the demanding nature of web businesses. So - whether you're a team of one or a multinational company spanning a number of time zones and languages, Helprace is built to work as one with your brand.
Your very own Helprace game development customer support
You've been dreaming about keeping an app that does many things at once, without compromising the quality of your support, collaborative or bookkeeping abilities. We at Helprace recognize that - it's exactly why it can be used as a standalone system or an integrated enterprise solution.
Start using game development customer support from Helprace – designed to conduct your customer service process with maximum efficiency. Switching to Helprace game development customer support is easy as it just takes a few seconds to sign up. If you're interested, give us a try to start offering unparalleled game development customer support and leave your competition in the dust!