Customer Support for Entertainment - Helprace
A central entertainment customer support platform to offer support, all the time
If you run an entertainment venue, you likely depend on word-of-mouth and customer satisfaction to keep your business going. However, if you don't provide a place for your customers to voice their opinion, you may not be able to figure out what exactly is bothering them. Sure, they may review your site on a site like Yelp, but wouldn't it be nice to be able to drive them to your own site and engage them on the spot?
After all, when customers leave feedback they are able to keep the communication loop open until it is closed by means of resolution. This helps other users that would like to find answers to a similar question. What does this really mean?
When your venue closes and there’s no one to pick up the phone or answer messages – that’s when your customer thinks about your competitor across the street! As long as you have Internet, you can tackle entertainment customer support tickets and keep your customers happy! With service level agreements and automations ensuring prompt service, you can sleep soundly knowing your entertainment customer support never sleeps.
Combine your entertainment customer support with a database and a community
You can’t expect to provide entertainment customer support with just enticing email or phone calls. Nowadays your entertainment customer support should keep users engaged by allowing voting, responding and voicing their opinions on your articles. Besides – how else will you know your events are successful and you’re constantly exceeding customer expectations? A community and knowledge base coupled with a help desk can definitely put your company on the map, especially if you're to make it big in the entertainment environment.
There are many other reasons of having discussions centered on your site. For example, the Helprace system is SEO-friendly which has all topics optimized for Google's search results. This means when users search for a query that closely matches a question, idea or concern submitted in the community, then it will show up high in the results. This is particularly useful when attracting traffic to an upcoming event.
You have a platform with Helprace entertainment customer support
Customer service shouldn't be taken lightly in the entertainment industry. On one hand, you may want to offer email since it's a tested and true method of support - however it's usually more trouble than going with a traditional help desk. With email you only have one inbox with no ability to sort, assign or tag images to your fellow staff members. Most importantly, email doesn't alert anyone to the urgency of the message, which can create massive problems if you have an important event coming up tomorrow. And next week.
The Helprace entertainment customer support software suite fosters communication by allowing your users to comment in rich text format, complete with uploading photos and embedding videos. In short, Helprace entertainment customer support gives users a full spectrum of tools to communicate their thoughts and feelings to you and everyone around them.