Tired of Dixa? Helprace is an simpler, more intuitive alternative
Looking for a way to take control of your customer-company conversations? You need a true, easy-to-use customer service software. It's easy to get started, and grow with. Regardless of how big (or small) your organization is, you can't afford to make customer service mistakes.
A better Dixa alternative with support that's at the right place and the right time.
Are you tired of Dixa's bare-bones interface and not happy with the inflexibility of their support channels? You may be inclined to check out other alternatives to Dixa that allow you to keep on top of requests.
If you're looking for more than an email and chat interface, you can ensure customers are satisfied with a complete support solution that allows you to build a business your customers love. Give customers a help desk, a self-service site, allowing them to leave feedback, ask questions and share their ideas in a community. Get time-saving productivity features that keep customer service employees in the loop and working together as one.
True feedback integration as part of your help desk
Need to be able to monitor feedback easily and effectively? As a Dixa alternative, Helprace allows you to build and maintain relationships with your audience. With a centralized user management system, it's possible to maintain the type of support interaction needed for all support interactions.
Routing tickets directly to agents with ease
Helprace has a number of features that prevent you from stepping on each other's toes. With Helprace, you are able assign tickets automatically within a team, or via round robin fashion. Ensure no ticket ever falls into the cracks with a reminder system, ticket badges, custom filters and the like.
Custom workflows, custom ticket fields
Unlike a typical Dixa alternative, Helprace gives you a bird's eye view of workflows, combined with a slew of customization options to tailor the support process to your business. Take control of all the minute details of your self-service. Minitor all your workflows, priorities, tags and urgency levels. Maintain saved responses and keep track of everything with extensive reports.
Teams, Groups and Organizations
You can divide up your user base or team members into groups for easier support. It allows you to set up particular workflows or target users in a more granular way. Helprace allows you to finally limit tickets to teams, divide up customers (that hold different values in your business). Start offering great customer service that will make customers fall in love with your business!
Ready to make a switch to the ultimate Dixa alternative?
If you're disappointed with the inflexibility of Dixa, you may want to give Helprace a good, hard look! We constantly tweak and update our software, with every major update coming out once a month.
Best of all? Helprace is hosted on the cloud, so that there's no reason to worry about thinks like downtime, maintenance or the ability to add more users to your system. Regardless of how many tickets, community posts, attachments or more - that end up reaching your help desk, you can rest assured that everything will be running smooth as butter.
Don't take our word for it! Simply sign up for a free, no-obligation 30-day trial today!
