Customer Support Automation - Helprace
Make it easy for your customers to get the answer they require. With properly automated customer support, you not only make it easier for support staff to get what they want. Besides, no matter how many staff members you have at your help desk, wouldn't their time be better spent on solving important issues and offering personalized support?
There are a number of help desk workflows in Helprace. Time-based and instant rules, notifications and auto responses. There are saved replies and saved commands. There are productivity options such as snoozing, editing, leaving internal notes and many other things that help you streamline your customer support automation.
Start making things easier with customer support automation
When you embrace automated customer support, you can still keep the personal touch for your customers. In fact, it will allow you to do so more effectively, cutting down the time to send out emails, while the "just right" amount of automation will be invisible to the customer.
They could be small, but things like canned responses, saved commands or ticket views according to staff role - all this gives you enough shortcuts to get time on your site when resolving these support requests.
With better customer support automation, productivity is improved
Aside from quick commands, things like SLA (or service level agreements), assigning tickets according to expertise, skill-based routing - all that helps make your customer service top-notch. It also allows your support department to work effortlessly behind the scenes (even if you're not!)
Aside from help desk software, you can also build a self-service knowledge base, community and feedback system to keep customer support as automated and personalized as possible.
Your customer support automation works all the time
Ever think that you just don't have enough hours in the day to get anything done? With Helprace, you can ensure that things get done without so much as a dent in your productivity.
Don't believe us? Sign up for your free 30-day Helprace trial and find out what customer support automation can do for you. Find out why thousands of businesses choose Helprace - and trust us with their customers!
