Customer Service Automation - Helprace
Why is customer service automation so important? Simply put, the amount of needless (and repetitive work) a typical help desk employee must do can leave him or her drained. Fear not!
We're going to the describe the beauty of customer service automation and how it can make support easier for everyone. Your customers as well as your support staff.
Automate your customer service system through macros
Think about the times where you got the same question over and over from different customers. Wouldn't it be nice to automate your customer service? For one, you could create saved responses, tags or assign the tickets according to your needs. You can use bulk actions, too!
Besides, if you want to offer a self-service portal, no problem! You can build a knowledge base, community or feedback widget that will help give answers to your users when they land on your portal. As a bonus, it's incredibly easy to link to content in your knowledge base directly from your help desk system.
Auto replies for customer service automation
Want to set automated responses for an individual customer, customer groups or team members? With Helprace, it's incredibly easy to do. The best thing? You can use placeholders - and to your customer, it will all look like a personalized message.
This is particularly useful when dealing with service level agreements to send things like reminders or automated emails.
Customer service automation with the right workflows
When it comes to automation, you have to ensure that it all works seamlessly within your workflows, support processes and the like. Helprace allows you to set time-based or instant rules that change ticket properties (like tags, priority, team or user group assignment options).
And for the community, you have options such as moderation as well as notificications regarding that or updates to the topic you've voted on, replied to or followed.
There's no automated customer service without Helprace
There's one thing that stops many business to embrace customer service automation - and it's not hard to see why. Indeed, it's the lack of that personal touch that we're all hoping to get across and use it to separate us from the competition.
Luckily, you can keep your communication as clear and simple as email, or set up your own customizable email templates, for example. Sounds interesting? Why not sign up for a free, 30-day trial version of Helprace and see it all for yourself?
