Capture User Sentiment
Easy-to-use Product Feedback Software
- FAQ Discussions
Tap into your user base for relevant questions and solutions to them
- Feedback Collection
Discover opportunities. Collect, prioritize and implement user-generated ideas
- Issue Tracking
Allow users to report issues and give closure with progress updates
- Testimonials
Encourage customer loyalty and offer a venue for positive word-of-mouth
- Updates
Share company news, promotions, tips and tricks
Engage and Collaborate
Foster Discussions Between Teams and Customers
- Set Status
Update and inform customers of your roadmap
- Vote
Vote for an important topic or helpful answer
- Show Related Topics
Similar posts keep the answer within reach
- Follow Discussions
Subscribe to topic updates that matter to you
- Share with Others
Share topics on social media or by email
- Mark Best Reply
Pin the best answer to the top of the discussion
- Discuss
Talk to prospects, customers and team members
Boost Team Productivity
Powerful Community Management Tools
- Multiple Voting Options
Incremental voting, vote limiting and vote locking
- Actions on Behalf of Users
Post and vote on behalf of those that don't have time to participate
- Merge Topics Together
Merge duplicates & combine discussions into one
- Activity Stream
Catch everything that happens within your community
- Moderation
Approve posts before they go live or review them afterwards
- Topic Linking
Easily link to content in tickets, articles and other topics
Make Helprace Your Own
- Don't Hold Back
Share all types of graphics, code snippets and videos in discussions
- Change the Layout
Customize the header, footer and CSS of your community
- Multiple Communities
Create discussion boards to accommodate multiple products or departments
- Private Forums
Make your entire community private or restrict access to specific forums
- Multiple Languages
Create your community in any language
- Custom Domain
Make your brand stand out. Assign a custom domain alias to your community
Teams, User Groups and Organizations
- User Groups
Limit community access to a specific user base or engage with desired customer segments at once
- Team Access
Control who can access your forums. Set access restrictions for your teams and staff groups
- Organizations
Restrict community access to users of a specific organization or affiliation
Works on All Devices
We're Not Done Yet!
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- Hassle Free Posting
Allow users to start discussions without signing up
- Convert Topics
Move community topics to other feedback types and categories
- Categories
Organize and divide your community up for more specific discussions
- Lock Comments
Lock resolved discussions automatically or enable comments when needed
- Agent Collision Detection
Avoid overwrites and duplicate submissions by team members
- Crowdsource Your Support
Let customers help each other and reduce support loads for your team
- Duplicate Detection
Similar content finder for teams to detect and merge duplicates
- Search Suggestions
Search hints and suggestions retrieve content from across your Helprace
- Feedback Widget
A tab on your website for customers to search for articles and provide feedback
- SSO
Integrate Helprace with the sign in system of your app or website
- Developer API
Integrate your community with your website or app using Helprace REST API
- Webhooks
Relay data to your system. Call a script on your server during events in Helprace
Awesome Customer Service in Every Industry
10,000+ Happy Customers
Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.
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