Customer Service for Biotechnology - Helprace
Benefits of using Helprace biotechnology customer service software:
Biotechnology customer service allows you to put your best foot forward
Most science-based industries need to bridge the gap between businesses, research, universities, their clients and sometimes the general public. Many biology professionals see the value in building relationships between their participants as it can build up a good reputation within the industry. With Helprace biotechnology customer service software you can engage your members in a community, knowledge base as well as have dedicated ticketing software on hand.
Pharmaceutical companies need a customer support system that allows agents to quickly respond to requests that are time sensitive in nature. Helprace makes this possible with collaboration options such as assignment, internal notes and tags. Productivity features also exist with case rules, service level agreements and canned responses which help speed up ticket resolution.
At the same time, it must be easy for customers to ask questions and report concerns in public when needed.
Build a solid reputation using biotechnology customer service
The biotechnology industry relies on collaboration between different parties. That's why Helprace allows you to add unlimited agents and enable private collaboration with the knowledge base and online communities. You're able to limit or disable logins for regular users if you'd like to keep communication internal and hidden form public view. The best thing, you can set different categories and languages according to the biotechnology project you've undertaken.
Interactions between businesses and educational institutions are not the easiest to keep track of and manage. Whether you’re on the business or academia side of things, you should always be sure of your reach and how far you want to spread your knowledge within the communication network. Your very own biotechnology customer service software can put many of these questions to rest. Start offering biotechnology customer service and push your reputation forward.
Biotechnology customer service for the interconnected world
Helprace is optimizes communication for your biotechnology team. Since Helprace is based in the cloud, there's no worry when it comes to attaching files, multimedia or formatting text. If you're a biotechnology retailer, this is even more important as clear communication are paramount to overcoming challenges in research.
When dealing with various experts within your organizations, it's important to route the right message to the correct expert. For example, if you have numerous email addresses, you can tag these messages so that they get routed to the appropriate agent. This can be done through a single helpdesk system by Helprace.
When choosing your reach, you should single out employees who are best networked beyond your organization’s boundaries to deliver biotechnology customer service from a central location. With the Helprace biotechnology customer service software suite you can finally empower your agents to ensure every case is handled appropriately.