Customer Support for Architecture - Helprace
Architecture customer support custom made for your needs
The relationship between the architect and developer can be put to the test during the final stages of the project. Residential developers know how difficult the delivery and the occupancy processes are. Architects have their hands full during building commissioning. How do you make everyone happy? You need to provide specialized architecture customer support.
Yet customer service isn't just limited to the architecture field. Every participant in the project needs to be able to manage their requests in an easy way, be it the developer, builder, contractor and city official. With Helprace, you can create a self-service portal with targeted discussions for all members. There's the ability to post blogs updates, knowledge base articles, ask questions, suggest ideas or report problems. Of course, the channels and the look of the homepage is customizable for your project.
Another advantage of Helprace is that it's cloud-based. This means SaaS pricing for the duration of your project, the ability to back up and export all your community conversation and knowledge base documentation, anytime and anywhere.
It doesn't all end at the portal, however. Architecture customer support starts with a dedicated construction-friendly help desk with agent collaboration features and . With Helprace, you can set up your very own architecture customer support software suite in just a few clicks.
If you’re an architect or developer, you need architecture customer support from Helprace
Why is support so important in project management? In a time-constrained environment you cannot afford to dig around in emails. You need a clear contact list and understand what email goes to what department - with specific service agreements that let you know of the deadlines and speed with which you need to resolve your tickets at once.
While internal, architectural-specific collaboration and scheduling software works well for the project management field, they don't address the public in the same, transparent way. Helprace aims to change all that by combining the customer and agent closer together - something that was neglected in the arena. Since the majority of transactions are dependent on customer feedback, there should be a platform capable of accommodating this feedback.
It’s likely that most of your customers are on social media or at least use the internet to some degree. If you handle your delivery or support your tenants poorly, other people are likely to hear about it. Besides, even with support agents on hand, there’s no guarantee they’ll catch every architecture customer support issue out there. This is why you can’t afford to skimp out on architecture customer support software.
If you want to start providing real architecture customer support as part of your architecture or construction business, consider checking out Helprace. You can even get your own free copy of Helprace architecture customer support software suite today!