Private Customer Service - Helprace
Organizations are demanding more control over their customer service process. In other words, organizations are looking for a private support software designed to offer them the privacy they deserve, and to offer the data protection they require.
The majority of organizations that demand private customer service know how much privacy they need, but at the same time they struggle with finding the right software that matches their exact needs. With Helprace private customer service software, we hope to change all that. What sets Helprace apart? It can be set as private in whole or in part - creating multiple access options and truly private customer service.
Offer better customer service with private support software
Internal collaboration is an important part of any private support software. Helprace is a feature-packed, private help desk with numerous settings for easy internal collaboration. For example, there is agent collision detection, private notes and automatic assignment. All this is designed to ensure that support is provided in an easy manner.
Make private customer service as effective as possible
Helprace offers help desk software, knowledge base, feedback management, idea collection, self-service, knowledge base and much more exactly the way you need it. As such, you can set certain components visible to staff only, registered users or the public.
Of course, that's not all - you can also set custom access restriction based on disabling signups, set IP access restrictions, SSO (single sign-on) and SSO for WordPress or your community. Besides, there's also a powerful API and Webhooks system that's just as secure and flexible!
Start offering customer service privately today!
Individuals that look for private support software (which also include private customer service software, by default) tend to know exactly what they want. They know of their privacy requirements and simply don't have time to dig around in endless feature lists.
We know this, so we came up with stellar and intuitive customer service software just for you. You have an option of either enabling or disabling GDPR and HIPAA featuers (you even have the options of getting a signed BAA or DPA signed by us). Sounds interesting? Why not sign up for your free Helprace trial and start offering private customer service in just a few minutes?
