Help Software - Helprace
We all need help and support once in a while. More importantly, we'd like to find answers ourselves - but if we want a live support representative, we also want them to be within reach. So how do you bring your organization closer with your user base?
The all-in-one customer service solution you want.
It may be difficult to decide on exactly what type of help software is for you. As such, it helps to explore a number of software that fall under the definition of help software.
Also known as multi channel customer service software, this allows organizations the maximum in flexibility when it comes to helping customers.
A self-service help software
By definition, self-service is when a customer or user can find the answer they're looking for on their own. This requires a good document depository or knowledge base.
You can collect feedback through "useful / not useful" rating or by enabling commenting on your help software articles. This could even include a typical faq management software, which can sort questions between frequently asked, answered or unanswered.
A one-on-one help software
Communicating between your team members, users and customers can be a pain. That's why Helprace consists of a way to manage support one-on-one with a powerful ticketing system. Set canned answers, tags, or ticket statuses.
Turn on workflows that route and modify tickets behind the scenes. Collaborate with others and ensure that you never miss any communication again. Track everything with in-depth reports, too!
A feedback, community help software
Some organizations are looking into the direction of social. They'd like to tap in the power of crowdsourcing to help answer questions, encourage discussions around ideas and problem resolution.
Aside from a faq help software (which could manage questions and answers) there are other ways to collect feedback. You can build a problem tracking page for those who would like to manage issues at scale.
Build your own help software with Helprace
Regardless of your support needs, you can do it all with Helprace. Make your own support portal (customize it, too) according to your products, departments or services.
Remember, Helprace help software places no limits on agents, articles or users you sign up with. Why not give Helprace a free, 30-day no obligation try and make life easier for yourself?
