Customer Support for Consulting - Helprace
Personalize every consulting customer support case
In the global consulting industry, there's no time to waste. And if you're not careful, your software can quickly slow you down, costing you valuable time and money, every single day.
Helprace makes it easy to offer amazing customer service, particularly in the area of self-service. With a help desk, knowledge management system and feedback community system, consulting firms can use crowd-sourced expertise to make informed decisions regarding their business. Since Helprace is cloud-based, there's no need to worry about maintenance or upgrades as everything is done automatically. There's also no worries about the number (or size) of agents, users, tickets, categories or languages in your support system.
It's imperative to stay on top of consulting customer support no matter whether it's the holidays or you're running a little low on staff. If your service levels drop a notch, you risk disappointing customers, and in the competitive nature of the consulting business, it's not an option to lose clients to your competition.
It may seem that the work never ends in the consulting business, whether it's managing call logs, email windows, and your social website accounts. Now you can manage it all in one simple Helprace interface designed for consulting customer support.
All you need is one consulting customer support app!
When one thinks of an "all-in-one" software, what usually comes to mind is the need to compromise one feature over the other. However, it doesn't have to be that way. An all-in-one solution can offer a truly enterprise level experience for both your agents and users without being too complicated.
Your help desk can include all the necessary productivity features such as triggers, service levels and macros. The knowledge management software can help you keep track of company literature and allow end-users to help themselves. Users that want to take a step further and ask questions, suggest ideas or report concerns can do so as well, while agents can participate in these discussions.
You can't afford to have your consulting customer support communication all over the place. Clients place your consulting expertise and your ability to deliver it above all else. This is why your consulting customer support must be built with your specific industry goals in mind. The great thing about Helprace consulting customer support is that your support transcends all channels, from the community, self-serve and email communication.
Consider Helprace for your consulting customer support needs
While consulting is a difficult line of work, customer support really doesn't have to be. It makes communication a breeze so your team can focus on offering top-notch advice instead of worrying about the support software.
If you're interested in learning more about how Helprace can help your consulting company shift the focus to the customer, take a look at our tour. We're confident our software package will meet your consulting customer support needs.