Posts in the ‘Communities’ Category
Customer Service Blog
Helprace Community Update 4: Limit User Actions
Wed, 20 Dec 2017, in Communities, Helprace, Releases
Sometimes you may want to limit certain actions for users in your community. Why? In short: Too much of something can be a bad thing. The long version: Community…
Tags: release
Helprace Community Update 3: Linking Content
Mon, 18 Dec 2017, in Communities, Helprace, Releases
You can't have excellent support without effeciency. And efficiency means making it super easy to locate and link things together. Some time ago we added a handy…
Tags: release
Helprace Community Update 2: Actions on Behalf of Users
Thu, 14 Dec 2017, in Communities, Helprace, Releases
A customer community is a beautiful thing. It offers the company multiple perspectives, feedback and an engaging platform to build loyalty. But users that are given…
Tags: release
Helprace Community Update 1: New Control Panel
Mon, 11 Dec 2017, in Communities, Helprace, Releases
We've long centered Helprace around our community. However, using the admin panel as opposed to the user-facing area of your Helprace didn't make much difference…
Tags: release
8 Questions to Ask Yourself Before Starting a Community
Tue, 23 May 2017, in Communities
There was a time when customer communities were seen as unpractical and burdensome. With the success of social media and mobile users, many brands have since taken the lead…
Tags: community
Facebook Doesn’t Need a Dislike Button, but Your Business Does
Fri, 25 Sep 2015, in Communities, Helprace
photo credit Ze'ev BarkanFacebook has been making rounds in the news due to its decision to unveil a “dislike” button.
In his Q-and-A, Zuckerberg was clear as to why the dislike feature was being put off for so long. He stressed that it’s something that would be bad for Facebook and society at large. He literally said that disliking content is “not something that is good for the world”. In other words, Facebook wants to make it clear we’re all better off if we avoid expressing negative sentiments…
Tags: dislike button, facebook, helprace community, helprace votes, helprace voting
